Maximize the Value of your Pharma Contact Center

"CenterFirst started working with us when we needed help with improving our contact center operations. They stayed with us to help develop a new global approach for contact centers across all of Shire. CenterFirst consistently brought the right level of expertise in both strategy and operations that helped us advance in this increasingly critical area of our business."— Bob Harrell, Director of Integrated Marketing – Shire

What we do...

CenterFirst provides global bio-pharmaceutical leaders with proven expertise in developing solutions for using the contact center channel to maximize the value of their customer interactions.

Contact Center Services

We serve clients of all sizes. To learn more about our services please visit our Services page or click on a service below.


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2009 Pharmaceutical Contact Center Benchmark Report

Pharmaceutical Contact Center Benchmark Report
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