Bayer Healthcare turned to CenterFirst for contact center expertise.
Bayer Healthcare Pharmaceuticals consulted with CenterFirst for contact center strategy and organization design, as well as the develop...
Genentech teamed with CenterFirst and found significant cost savings in brand call center programs
“CenterFirst understands our business and gives us clear insights that help us achieve our objectives.” — Cheryl Duwve, Vice Pres...
AstraZenenca trusts CenterFirst for independent call quality monitoring
AstraZeneca created an industry leading medical information contact center dedicated to deep scientific exchange of medical information...
From our Blog
FDA Social Media Guidance – A Good Start, Frustration Remains
Pete Guillot | January 12th, 2012
Pete Guillot | January 12th, 2012
We’ve waited for what seems like forever to discover more about the FDA’s thinking on social media. In December 2011, the FDA formally framed how they will interpret regulation surrounding emerging media with a draft… More
Three Cost Saving Trends for Pharma Call Centers in 2012
Pete Guillot | December 29th, 2011
Pete Guillot | December 29th, 2011
Cost optimization will again be the theme for pharma call centers in 2012. That’s not such a bold prediction given that pharma and biotech call centers have been asked to do more with less for the… More
Lessons Learned from Pharma Call Center Implementations
Pete Guillot | December 21st, 2011
Pete Guillot | December 21st, 2011
At CenterFirst, we’ve worked with several top 20 pharma companies on big and small call center initiatives over the past eight years. Along with success, implementation mistakes have been made and lessons learned. Please feel… More
