"CenterFirst started working with us when we needed help with improving our contact center operations. They stayed with us to help develop a new global approach for contact centers across all of Shire. CenterFirst consistently brought the right level of expertise in both strategy and operations that helped us advance in this increasingly critical area of our business."— Bob Harrell, Director of Integrated Marketing – Shire
CenterFirst provides global bio-pharmaceutical leaders with proven expertise in developing solutions for using the contact center channel to maximize the value of their customer interactions.
Since 2004, CenterFirst has specialized in supporting bio-pharmaceutical companies with expertise that is focused and current, a service delivery process that is thorough and efficient, and results that are proven and enduring.
CenterFirst was founded in 2004 by Pete Guillot, a pharmaceutical executive with 16 years of experience in pharmaceutical contact center operations and sales and marketing management. Pete saw the contact center as a growing channel for bio-pharmaceutical companies to use when interacting with customers and patients. CenterFirst’s consulting practice has now expanded to deliver customer centered programs and services across all bio-pharmaceutical functional areas in the US and across the globe.