"CenterFirst started working with us when we needed help with improving our contact center operations. They stayed with us to help develop a new global approach for contact centers across all of Shire. CenterFirst consistently brought the right level of expertise in both strategy and operations that helped us advance in this increasingly critical area of our business."— Bob Harrell, Director of Integrated Marketing – Shire
When preparing for commercialization of its orphan drug product, Savient Pharmaceuticals asked CenterFirst to complete an SOP system to support submission and ongoing operations. The project included a review of all existing SOPs to determine which procedures would be brought forward and usable in the new environment and which SOPs would need to be created from scratch. An initial assessment and management approval was achieved on the design and output of the system. The project included SOP development as well as training and implementation support. More than 30 SOPs across all regulated areas were designed, written, and approved. Our client continues to use CenterFirst’s expertise to support all areas of preparation for BLA submission, launch, and operations.