Maximize the Value of your Pharma Contact Center


"If you are looking for operational expertise with an exceptional knowledge of those policies and procedures that need to be in place for a regulated environment ...CenterFirst is the right company!”
"—Richard Shapiro, President – The Center For Client Retention

Case Studies

» Case #1 - Pharmaceutical Contact Center Strategy and Organization Design, FDA Compliant Quality System Development, Implementation and Training

» Case #2 – Patient Compliance and Patient Adherence Program Review Finds $500,000 in Cost Savings and Increased Productivity

» Case #3- Global Contact Center Approach and Implementation Roadmap

» Case #4 – Creation of Complete Insourced Medical Information Contact Center

» Case #5 – Complete SOP program for Small Pharma with Orphan Drug Commercialization

» Case #6 – Call Quality Monitoring and Agent Coaching for top 10 Pharma Medical Information Contact Center

Pharmaceutical Medical Information Contact Centers: Results of Three Benchmarking Surveys
Pharmaceutical Contact Center Benchmark Report

NOW AVAILABLE
2010 Pharmaceutical Contact Center Benchmark Report
Pharmaceutical Contact Center Benchmark Report

2009 Pharmaceutical Contact Center Benchmark Report