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"—Richard Shapiro, President – The Center For Client Retention

CenterFirst Newsroom

Press Releases

CBI Contact Center Presentation

Pete Guillot will be making a presentation called "Ensuring Brand and Company Messages are Congruent Across Contact Centers" at the 10th Annual Bio/Pharmaceutical Contact Centers Conference at the Hyatt Regency, Penn’s Landing Hotel in Philadelphia, PA, January 19-20, 2011, http://www.cbinet.com/contactcenters

DIA Session Chair

Pete Guillot will be the session chair of a program called "Examining the Expanded Role of Today’s Pharma Contact Center" at the at the Medical Communications Workshop 2011: "Navigating the Waves of Medical Communications," March 8-10, 2011 La Costa Resort & Spa, Carlsbad, CA, www.diahome.org